If a player you have sent a Tournament invite to is having difficulty accepting the invite, please follow the steps below.

1. If the player was sent the invite, but they did not get the invite in their email, the first thing to do is make sure the player checks their junk or spam folders. If the invite is not in their spam or junk folders, proceed to the next step
2. Go to trackmanindoor.com and sign into your facility’s account
3. Click on the Tournaments tab at the top left
4. Select the Tournament in question
5. Once here, click on the “Players” tab
6. Scroll down and look for the player’s email under the “Pending” column
7. Find the player’s email, click on the 3 dots to the right of their email, and click on “Re-send invitation"
8. If the customer still has not received the invitation please direct them to Trackmanindoor.com
9. Have them sign into their account
10. On the first page that appears, They should see the RSVP option
11. Select “Join Tournament”
12. In the next 5 minutes they should be present on the Accepted page
13. If issues continue please submit a support ticket here