To prevent potential errors, make sure to always have the latest version of the app.

For the NEXT Recorder app to work properly, your phone must be in “Do Not Disturb” mode. If any of the following cases happen to you, follow the steps described.

Losing Connection to NEXT Recorder app

If connection is lost to the NEXT Recorder app, an error message will show up on the screen.

The app will reconnect by itself, but if connection is not restored, follow the instructions in the error message:

• Tap the Quit Game button.
• Troubleshoot your wireless connection as needed.
• Reconnect the NEXT Recorder app on the Select Activity page.
• Press Resume Game button and continue your round.

Check upload status

• You can check the upload status of the videos by following these steps:
• Open the NEXT Recorder app.
• Click on the profile button in the top left corner.
• Click on Previous recordings.
• Check the upload status.

Receiving Phone Call 

Receiving a phone call during a recording will momentarily cause connection loss:

• If phone call is answered, follow steps to reconnect:
  • Exit Virtual Golf
  • Return to recording app and close current recording
  • Force close app
  • Re-open app and scan QR code in TPS
  • Resume play
  • App will stay in "Ready" state on resumed hole - On following hole, app state will change to "Capturing Hole X"
• If phone call is not answered, follow steps to reconnect:
  • Return to recording screen - app will reconnect to TPS. State has changed to "Ready" and current hole will not be recorded
  • Once following hole begins, state changes to "Recording Hole X". Recording will proceed

Turning Off Phone

Turning of your phone will cause connection loss to TPS:

• To reconnect:
  • Exit Virtual Golf
  • Turn phone back on and open app
  • Scan QR code with app
  • Resume play
  • App will stay in "Ready" state on resumed hole - On following hole, app status will change to "Capturing Hole X"

Losing Internet Connection

Losing internet connection on PC or Phone will cause connection loss to TPS:

• To reconnect:
  • Exit Virtual Golf
  • Re-establish internet connection on PC/Device
  • Scan QR code with app
  • Resume play
  • App will stay in "Ready" state on resumed hole - On following hole, app state will change to "Capturing Hole X"

Backgrounding App During Recording

Backgrounding app will cause momentary connection loss to TPS:

• To reconnect:
  • Return to recording screen - app will reconnect to TPS. State has changed to "Ready" and current hole will not be recorded
  • Once following hole begins, state changes to "Recording Hole X". Recording will proceed

Force Closing App During Recording

Force closing app during recording will cause connection loss:

• To reconnect:
  • Exit Virtual Golf
  • Re-open recording app and scan QR code
  • Resume play
  • App will stay in "Ready" state on resumed hole - On following hole, app state will change to "Capturing Hole X"

Backgrounding app during upload

Backgrounding app during upload of recordings will not interfere with upload.

Force Closing App During Upload

Force closing app will cause videos being uploading to pause:

• To resume upload:
  • Re-open app
  • Navigate to past recordings and monitor upload queue
  • NB: could take up to 5 minutes before missing hole recordings begin uploading

If upload has stopped, but the app is still open, it may be due to the TPS being shut down. To resume uploading, turn on the TPS and do not turn it off until all files have been uploaded.