The Charger

The Charger is how payments are made from the Admin Panel. Remember that a purchase will transition in status when its payments change.

Depending on the charge type you select, you may see some additional settings. For example, if you select a physical “terminal” charge type, the system will ask you which terminal you’d like to use.

1. The available “charge types”. A charge type is a way of making a payment. The available methods will be different depending on the context.
2. The currently selected charge type. In this case, cash. An external method.
3. The total you are about to charge.
4. The list of already created payments. In this case a single cash payment for £10. Tapping on one of these payments will start the process of refunding it.
5. “Clear” button. This is used if you’d like to charge a different amount than the recommended. This is normally done if you’d like to split a payment between two customers, but could be for all kinds of reasons.

Adyen Link

When using Adyen link, you must then click on the 'Adyen Link Payment' with the spinning circle to get the link sent to the customer. This does not automatically just send it to the customer.

After clicking into it and hitting send, you then get the green bar saying it has sent.

Then the customer needs to check their email, including the spam & junk folders.

Refunded

The natural opposite of charging, refunds must be issued against a specific payment. The available refund methods will depend on the original payment type selected. A refund also generates a payment record—however, with a negative amount.

1. The available and selected “charge types”. In this case, cash. You may see different methods here than in the charger. For example if a customer makes a card payment at checkout, there will likely be an option to refund back to their original payment method.
2. The total you are about to refund. Like payments, you can change this value and perform a part-refund of a payment.
3. The value of the original payment that you’re refunding.
4. The total available to refund, which is generally the payment value, minus any already processed refunds.