How To Check Your Cases

1. Open a Web Browser
   • Start by opening your preferred web browser.
2. Navigate to Trackman Support
   • Go to Trackman Support.
3. Access "My Cases"
   • In the top right corner of the support page, click on "My Cases."
4. Sign In or Create an Account
   • You will need to sign in using the email address you’ve been using to contact Trackman Support.
   • If you don't have an account, you can create one using that same email.
5. View Your Cases
   • After signing in, you will see two tabs:
     • My Requests: This tab shows all the support cases you have personally submitted.
     • Requests I'm CC'd On: This tab displays cases where you’ve been copied on the communication.
   • For each case, you can view details such as the Subject, ID, Creation Time, Last Activity, and Status.
6. Select a Case for More Details
   • Click on a case to view the entire conversation history.
   • You can see all messages exchanged with Trackman Support.
7. Send a Message
   • If you need to add information or ask a question, use the text box at the bottom of the case page to send a message directly to the support team.