Through the Trackman Portal users that are linked to a facility can now create, manage, and review customer support cases.
- To access, log into the portal as a facility.
- From there, you should see an option named Support Cases on the left column of the portal.
Here users can view and manage all their support cases in one place and keep up to date with the information and state of the ticket:
- ID (Ticket #)
- Created By (The user who the support case is created from)
- Subject
- Creation Date
- Last Update
- Status
Create a New Ticket
You can create a new ticket by clicking the orange button in the top right corner.
Here you will be asked to fill in information regarding your request.
In the Categories of Request field, select from the below:
- Apps & Web
- Booking & Payments
- Golf Portal
- Hardware
- TPS
- Other
In description, please write a description of the issues. In the bottom, you can also choose to include images or other files relevant to the request.
One done, please hit Submit.
Track Progress on Tickets
When you click into a ticket, you will be able to see the recent history of the case. This includes:
- All communication between user and Trackman support
- Creation history
- Last activity time frame
- Requester (who created the ticket)
- All attachments shared between all parties
If you notice that there are support cases or issues that seem to be in the wrong place, or an update on a support case that is not correct (not resolved, wrong contact, etc.), please reach out to Trackman Support.