The charger is the payment window in Trackman Bookings & Payments. You can use it to take payments for bookings, POS purchases, packages, memberships, or topups. You can also use the charger to refund sales to customers.
How to Open the Charger
The charger can be opened from multiple places throughout the system:
- When creating a booking: If you want to charge for a booking, click Add and charge.
- In the POS tab: When adding items to the admin basket, you can open the charger from there.
- From the Search tab: When searching for a specific booking or purchase, you can open the charger to charge or refund the customer.
- From the Customer tab: When manually adding a membership or package that has a price, the charging window will automatically pop up.
The charger has two tabs:
- Charge — Take a payment.
- Transactions — View completed payments, cancel pending card payments or payment links, and issue refunds.
Charge Tab
The left side is the payment, where you can see:
- Amount to charge, which starts as whatever amount is still remaining.
- Split, if you want to divide the remaining amount.
- Payment methods that your venue has enabled.
- Charge, with the amount shown on the button.
The right side is the purchase:
- Line items. Paid items are struck through.
- Discounts, packages, and tax, when applicable.
- Total, paid total, and remaining amount.
Transactions
Switch to Transactions to see all payments and refunds for the purchase.
Select a transaction to view:
- Total charged or Total refunded
- Status: Paid, Awaiting, Failed, Partially Refunded, or Fully Refunded. Refunds can also show Refund pending or Refund failed.
- Cash details: Received and Change, when entered
- Items included in the payment, when the charge was split by items
- Refunds for the payment, with View to open the related refund
For payments that are still processing:
- Card payments show Cancel
- Payment links show Options
Transactions tab with a completed payment selected and Issue Refund visible.
Common Issues and Solutions
What you see | What to do |
| Charge is greyed out | Remaining amount is 0, no method is selected, or an Adyen terminal payment is still waiting. Finish or cancel that terminal payment first. |
| Cannot pay with balance | The purchase is on a walk-in, or the customer has no venue balance. Attach a named customer first. |
| Cannot split by items | A previous payment on this purchase was a typed amount, not an item split. Split the remainder into equal parts, or charge a typed amount. |
| Cannot refund by items | That payment was not tied to items, or part of it was already refunded by amount. Refund the remaining amount instead. |
| Cannot refund at all | Your login may lack refund permission, or your venue only allows refunds back to the original method. Ask a manager. |
| Customer never paid the link | Open Transactions, select the Awaiting link, tap Options, then Send again or Delete link. |
| Terminal is stuck | Open Transactions, select the Awaiting payment, tap Cancel, then charge again. |
| Charger opened on Transactions | The purchase is overpaid, or you cancelled a booking with Cancel, void and refund. Select the payment and issue the refund. |