You can refund a customer from their purchase in the Search tab. This article provides a step-by-step guide on how to process a refund.

To issue a refund, your staff account must have refund permission. Some venues may also require refunds to be processed using the same payment method as the original payment.

How to Process a Refund

1. Find and open the customer’s purchase in the Search tab.
   
   
    
2. Open the charger for that purchase. If the purchase is overpaid, you can also tap Refund.
   
   
    
3. Go to Transactions and Tap Issue Refund. This option is not available for payments that have already been fully refunded.
   
   
    
4. Then two options will appear, you can choose Refund by amount or Refund by items.

• Refund By Amount

Use when you want to refund a specific amount.

Stay on Amount, or switch to it. Enter the amount you want to refund using the keypad. You cannot refund more than the remaining refundable amount for that payment. Then tap Next.

Select where the refund should be sent. Available options may include Card, Cash, or Balance, depending on the original payment method and your permissions. Finally, tap Refund.

• Refund By Items

Use when you want to refund specific items from the original payment. This option is available when the original payment was for specific items and you have not already issued a partial refund by amount.

Select the items you want to refund. If needed, select 'Yes, void selected items'. Voided items are removed from the purchase, not just refunded. This action cannot be undone, and you will be asked to confirm. Then tap Next.

Select the refund method, then tap Refund.

A card refund may show Refund pending until the payment provider confirms it. The purchase is treated as settled while the refund is pending, so you do not need to wait for the refund to complete before continuing.