There may be instances where you’ll need to process a refund for a customer.

There is a few things we have take in account to do this anything that been purchase will only be able to refund back into the original payment method unless you refund them back to one of the standard payment method (Cash/YGB/External POS) so you won't be able to refund some into card who originally paid by cash

This process applies to refunds handled by the admin side.

Here is a Step by step guide how to refund or a written guide a bit lower

Now that we've covered the basics, let’s go over how to process a refund.

If it’s an older purchase and we know the customer, start by searching for them in the "Customer" tab. Once you locate the customer, you’ll be able to view their purchases and initiate the refund process from there.

Once we've located the purchase, click on it to bring up the purchase window. From there:

Click "Open Charger" to bring up the charging window.

You’ll see the payment method (in our example we will use the refund method as Cash). Click where the red indicator points to open the refund window and begin processing the refund.

1. In the refund window, first select how you’d like to issue the refund. Available options will vary based on the original payment method.

   • Balance Refund: If the customer is present at the Venue, you can offer a refund in their balance, which saves them from being charged twice for processing fees. This is the most commonly used option.
   • Cash or External POS: You can also issue refunds in cash or through an external POS.
   • Card Refund: If the customer prefers a card refund, you’ll see an additional option (e.g., Adyen/Stripe/Square) if the original payment was made by card.

2. You can issue partial or split refunds if needed, distributing the amount across different refund methods. For example, you could refund part to their Balance and the rest to their chosen method.

3. To adjust the refund amount, clear the existing total and enter the custom amount you wish to refund. (Note that issuing a partial refund will change the purchase status to "part-paid.")

The refund amount will appear under "Amount Already Refunded," reducing the remaining balance available for future refunds.