In the Emails section, you can edit and customize the email notifications sent to your customers. You can find them under Booking & Payments > "Settings" > "Emails".

These emails are automatically generated based on customer actions. For example, when a customer books a session, purchases a membership or a top-up, or when a membership starts, the customer will receive a notification.

These are the automated emails your customers may receive from Trackman Booking & Payments:

• Account Code Confirmation / Account Link Confirmation: This email is sent when a customer creates an account or when you, as the venue, add their details. The customer will receive either a code or a link to activate their account.
• Email Notification Event: This template is used to set up notifications for the venue. For example, you can configure it to notify you by email when a customer books a session.
• Gift Card Confirmation: This email is sent to customers when someone purchases a gift card for them.
• Membership Confirmation: When a customer purchases a membership that is processed through the venue (via the Admin panel), they will receive this email to confirm and accept the membership.
• Membership Welcome: If a customer signs up for a membership on their own, they will automatically receive a welcome email as part of the membership activation.
• Payment Link Confirmation: If you set up a payment link for a customer to complete their purchase at the counter, this template is used to send the customer an email containing the payment link.
• Purchase Confirmation: As the name suggests, this email is sent to customers to confirm their purchase after a transaction has been completed.

Email Theme

When you go to Settings > Emails, the first thing you’ll notice is the Header and Footer sections. As the names suggest, the header is located at the top of the email, and the footer at the bottom. These sections appear consistently across all your email templates and are ideal for adding branding elements or important information that you want to include in every email. By clicking the small pencil icon, you can edit or modify your header and footer as needed.

You can edit the background color and change the “Your Golf Booking” image banner. There are also different elements you can add to your header or footer:

• Image: You can upload and add images, such as your company logo or banners, to give your emails a more personalized and branded look.
• Text: This allows you to add custom text, such as contact information or special messages that you want to appear in every email.
• Button: This allows you to add a button that redirects customers to, for example, your website.
• Divider: A divider is a line that separates sections, giving your email a cleaner and more organized appearance. It can also serve as a subtle decorative element.

You can easily add multiple elements by clicking the plus sign above or below the existing items. This gives you the flexibility to arrange the elements in any order that suits your design. The footer works in exactly the same way, and you can add images, text, buttons, and dividers to that section as well.

Template list

In this section, you can create and manage your email templates. Please note that it is not necessary to create your own templates, as your customers will receive email notifications with the basic information they need by default. However, if you would like to include additional information, you can create a new email template, choose the email type you want to customize, and then activate it.

Please note that you cannot add new email types. The available types are shown in the image below.

If you click the “Create Template” button, the template will appear in the list. You can then edit it by clicking on the three dots.

Similarly to editing the header and footer, you can add sections such as text, images, buttons, and more.

The header and footer you customize in the 'Email theme' section will automatically apply to all email templates. Please note that you cannot edit the header and footer from the email templates list section.

After you have finished customizing the template, you need to activate it. Only once it has been activated will your customers start receiving the customized notification.