Venue Settings Overview

For a quick overview of your venue, navigate to Venue Settings. Here, you can customize and modify how your venue appears to customers on the booking page. 

Venue Settings can be found in the Settings section of the Booking & Payments panel. It is the first section in the list.

Legal Entity Settings 

The information entered in the Legal Entity Settings should match the details provided in the contract you signed for the Booking & Payments software. You need to enter the legal name of your company and the address where the company is registered.

This information will not be visible to your customers; it is only visible to you and the Trackman team.

Public Display Settings 

These settings ensure that your venue’s details are properly configured. The information entered here will be visible to everyone. Anyone who finds your venue in the app will see the information below.

• Venue Name – The name displayed for your venue.
• Venue Slug – The unique identifier for your venue in the browser’s URL. 
  • It is generated automatically (based on the Venue Name) and cannot be changed later, so please choose your venue name carefully.
• Logo & Banner – Upload and set a custom logo and banner for your venue. 
  • The logo should be square-shaped, and the banner should have a 16:9 ratio.
  • Please note that the appearance of the banner may differ depending on the device or screen where the booking page is opened.
• Location & Region – Specify the country where your venue is located.
• Time Zone – Set the appropriate time zone for your venue.
• Currency – Define the currency used for transactions at your venue.
• Default Language – Choose the primary language for your venue.
• Public Email Address – The email address customers can use to contact the venue.
  • This should be a general facility email address. Please avoid entering a private email address.
• Public Telephone Number – The public phone number for the venue (mandatory). 
  • This should be a dedicated phone number for customers to contact the facility. Do not enter a private phone number.
• Website – The official website of your venue.
• Time Display Mode – Select either a 12-hour or 24-hour time format.

Customer Settings 

In Customer Settings, you can decide whether customers are required to enter their phone number when creating a booking or if it is optional. You can also choose whether a phone number is required when you, as an admin, add a customer to the Booking & Payments system.