One of the best ways to retain revenue and encourage customer loyalty is through the YGB balance system. Instead of issuing refunds, offering top-ups and gift cards increases the likelihood of customers returning while also preventing double processing fees.

With this system, you can:

• Set up top-ups with bonus credit to incentivize purchases.
• Offer gift cards that customers can send to others.

How to Find & Set Up Top-ups & Gift Cards

1. Navigate to Settings > Top-ups & Gift Cards.
2. Click the "+" sign to create a new one or select an existing one to modify.

The setup process is the same for both top-ups and gift cards.

Note: If Navigation Setup is in place but Top-ups aren’t configured, make sure to set them up. You can find a guide by clicking here: General | What Is Navigation & How To Add In B&P

Setting Up a Top-up or Gift Card

When creating a top-up or gift card, configure the following:

• Name – Define a name for the card.
• Cost – Set the price of the card.
• Top-up Value – Specify the balance the customer will receive.
• Description – Optionally provide additional details about the card.
• Category – Assign a category if needed.
• Availability – Choose whether customers can purchase it directly.
• Top-up Disabled – Enable this if you want the balance to be automatically added upon purchase.
• Image – Upload an image for the card.
• Flags – Apply restrictions (e.g., only members can purchase certain vouchers).
• Extra Properties – Add additional functionalities if required.

Processing a Top-up or Gift Card from the Admin Panel

To manually add a top-up or gift card for a customer:

1. Navigate to the Customers tab in the Admin Panel.
2. Search for and select the customer.
3. Click the Balance tab.
4. Click the Top-ups / Gift Cards button.
5. Select Top-up or Gift Card and add it to the customer’s balance.