If the target image is not loading or stuck, it might be due to the internal camera on the unit.

In order to determine what might cause the target image to not load or freeze, we ask you to follow the instructions below.

Steps to Troubleshoot Target Image Not Loading

1. Connect to the Trackman Web Interface
   • Follow the instructions in How To Connect To The Trackman Web Interface 🎦
2. Access the Sensors Page
   • Once you have access to the web interface, navigate to "Sensors" from the menu on the left-hand side.
3. Check the Camera Image
   • Scroll down to the bottom of the Sensors page.
   • Click the three lines (menu icon) at the bottom left of the screen.
   • An image should appear, indicating that the camera is working properly.
4. Evaluate the Camera Image
   • If the image does not load, appears blurry, or is discolored, this may indicate a camera issue. If you experience this, please submit a support ticket here.
   • As general maintenance, please ensure that the firmware on the unit is up to date: How To Do A Manual Firmware Update 🎦.