Repair Process for Your Unit
When your unit encounters issues, it's important to follow a structured repair process to ensure it is restored to optimal condition. This process involves providing detailed information about the problem, performing initial troubleshooting, and deciding on the best repair option.
Once the repair is deemed necessary, your unit will be sent to our Production Team in Denmark, where it will undergo a thorough multi-phase repair procedure.
Steps to Begin the Repair Process
- Provide Details: Share more information about the issue you're experiencing. If there is any physical damage, include photos of the affected areas.
- Serial Number: Provide the serial number of your unit. This helps us identify your device.
- Troubleshooting: We will perform initial troubleshooting steps. If these steps do not resolve the issue, we will determine if your unit needs repair.
- Repair Decision: If a repair is needed, we will provide you with the shipping documents, so that you can send your unit back to our HQ in Denmark.
Options for Repair
You have the following options for proceeding with the repair:
- Active Hardware Subscription
- Cost: Free
- Benefits:
- Receive a loaner unit while your device is being repaired.
- All repair costs and shipping are included.
- Pay Out of Pocket
- Cost: $1000 - $1500
- Payment: You will need to cover the repair cost before the unit is shipped back to you.
- Upgrade Hardware Subscription
- Cost: There will be a back payment from when your hardware subscription expired until today, plus one additional year.
- Benefits:
- You can upgrade your hardware subscription before starting the repair process.
- Calculate the back payment using your unit's serial number on the TrackMan Webshop.
- Receive the same benefits as the active hardware subscription, including a loaner unit, all repair costs and shipping covered, and one year of insurance.
Next Steps
Once it is determined that your unit needs repair and you agree to the repair conditions based on the cost or hardware subscription, we will provide you with shipping documents. You need to ship the unit to our Production Team in Denmark.
Repair Phases
Once the unit reaches our Production Team in Denmark, the repair process will take up to 8 weeks and will include the following phases:
- Recreating Your Issue and Initial Testing
- We will recreate the issue you reported and perform initial tests.
- Disassembly and Inspection
- The unit will be disassembled, and all parts will be inspected.
- Parts Replacement
- Any necessary parts will be replaced.
- Renovation & Reassembly
- The unit will be renovated and reassembled with the new parts.
- Full Calibration
- The unit will undergo full calibration.
- Final Testing
- The unit will be thoroughly tested to ensure it is functioning correctly.
Completion
After the repair process is complete, we will reach out to you to prepare for shipping your unit back to you.