Booking & Payments integrates with OpenPath  to automatically generate access codes for each booking. These codes allow customers to enter unmanned facilities securely. Occasionally, a booking may not display these codes on the admin side, even when everything is set up correctly.

This article explains how to manually refresh the booking to retrieve the missing Openpath codes.

Steps to Retry Booking Integrations

1. Go to the Bay Tab
   • From the main menu, click on the "Bay" tab to view all bookings.
     
2. Find the Booking
   • Locate the booking that is missing the door or screen lock codes.
     
3. Open the Booking
   • Click on the booking to open its full details.
4. Scroll to the Bottom
   • Scroll down to the bottom of the booking information page.
5. Click “Retry Booking Integrations”
   • Click the "Retry Booking Integrations" button. This will refresh both the OpenPath and Trackman integrations. Make sure that you can see the Openpath code. 
     
     

If the integration is successful, the door code should now appear in the booking details. If this hasn't resolved the issue, please follow the steps below. 

Re-activate the Openpath Integration

1. Access the Openpath Integration
   • From the main menu, click on "Settings" and locate "Manage Integrations"
2. Open the Openpath Integration
   • Click on the edit pencil located on the Openpath Integration and access the editing panel
3. Disable and re-activate integration
   • Disable the integration by switching the status. 
   • Click "Save Changes"
   • Now Active the integration by switching the status once again. 
   • Click "Save Changes"

If the codes still do not appear, please contact Trackman Support by submitting a support ticket here.