When a membership is set up as Venue Signup in Booking & Payments, only admins can assign it to customers. If the membership includes a fee, the customer must manually accept and pay for it before it becomes active.
This article explains what happens after an admin adds a paid membership and how the customer can complete the process.
What the Customer Needs to Do
- Check Your Email
- The customer will receive an email notification about the new membership.
- Go to “My Memberships”
- In the email or through their Trackman account, the customer should navigate to "My account" and then "Memberships".
- In the email or through their Trackman account, the customer should navigate to "My account" and then "Memberships".
- Find the New Membership
- Locate the membership that was just added by the admin.
- Click “Accept”
- Click the Accept button to proceed with the membership.
- Click the Accept button to proceed with the membership.
- Enter Payment Details
- A card payment field will appear. The customer must enter valid payment information.
- A card payment field will appear. The customer must enter valid payment information.
- Complete the Payment
- Once the payment is processed, the membership status will update to Active and Paid
- Once the payment is processed, the membership status will update to Active and Paid