If you see the message “The Trackman was disconnected because operator status was lost", it means the system no longer recognizes your session as the active controller of the device. This is a common issue when multiple users or programs are involved, or when a session times out.
Explaining the Error
In Trackman systems, the operator is the active user or program currently controlling the device. Only one operator can be connected at a time.
This message appears when:
- Another user or program takes over as the operator.
- The current session is idle for too long and loses control.
- A network interruption causes the system to drop the connection.
- The browser or app is refreshed or closed unexpectedly.
Fixing the Error
- Refresh the Session:
- Reopen TPS and reconnect.
- Check for Other Active Sessions:
- Ensure no other tabs, users, or programs are using the device.
- Restart the Device:
- Reboot the Trackman unit and reconnect.
- Stabilize the Network:
- Make sure your internet connection is stable and uninterrupted.
Preventing Future Issues
- Avoid opening TPS in multiple tabs or devices.
- Don’t leave sessions idle for long periods.
- Use a wired connection if possible for better connection stability.