The Hardware Subscription is a comprehensive service plan that covers repairs, shipping, and even provides a loaner unit while your device is being serviced. It’s designed to protect your investment and keep your operations running smoothly.
Overview of a Hardware Subscription
With an active Hardware Subscription, you receive:
- Free Repairs – All hardware repairs are fully covered.
- Free Shipping – No cost for shipping to and from Trackman.
- Loaner Unit – A replacement unit is sent to you while yours is being repaired.
- Priority Service – Your device is placed first in line for repairs.
- Replacement of Broken Parts - If a hardware part breaks, including charging cable or calibration board (only for TMiO) these will be replaced.
- Peace of Mind – Avoid unexpected repair costs and downtime.
If You Don’t Have an Active Subscription
You have a few options if your subscription has expired or you never enrolled:
- Pay Out of Pocket
- Cost: $1,500 - $2,500 (depending on the repair)
- Payment: Must be made before your unit is returned.
- Upgrade Your Subscription
- Cost: Backpay from the date your subscription expired plus one additional year.
- Benefits: Same as an active subscription—loaner unit, free repairs, shipping, and priority service.
- How to Upgrade: Use your serial number on The Trackman Shop to calculate the backpay and renew.