Booking & Payments integrates with Trackman Screen Lock to automatically generate access codes for each booking. These codes allow customers to access the TPS at a facility. Occasionally, a booking may not display these codes on the admin side, even when everything is set up correctly.

This article explains how to manually refresh the booking to retrieve the missing codes.

Steps to Retry Booking Integrations

1. Go to the Bay Tab
   • From the main menu, click on the "Bay" tab to view all bookings.
     
     
2. Find the Booking
   • Locate the booking that is missing the screen lock code.
     
     
3. Open the Booking
   • Click on the booking to open its full details.
4. Scroll to the Bottom
   • Scroll down to the bottom of the booking information page.
5. Click “Retry Booking Integrations”

   • Click the "Retry Booking Integrations" button. This will refresh both the Trackman integrations.

     
     
     If the integration is successful, the TPS Lock Screen Code should now appear in the booking details. If this hasn't resolved the issue, please follow the steps below. 

Re-activate the Trackman Integration

1. Access the Trackman Integration
   • From the main menu, click on settings and locate "Manage Integrations"
2. Open the Trackman Integration
   • Click on the edit pencil located on the Trackman Integration and access the editing panel
3. Disable and re-activate integration
   • Disable the integration by switching the status.
   • Click "Save Changes"
   • Now Active the integration by switching the status once again.
   • Click "Save Changes"

Do the steps to retry the booking integration after turning off and on. If the codes still do not appear, please contact Trackman Support by submitting a support ticket here