This article outlines the steps to troubleshoot the error "The U3-306xCP-C Camera [serial number] could not be initialized” in TPS.

Explaining the Error

This issue typically affects IDS cameras used in TPS and may be caused by software conflicts, driver issues, or faulty cables. Below are the recommended steps based on recent case resolutions.

Fixing the Error

1. Clear Video Management Files
   • Navigate to:
     C:\ProgramData\TrackMan\TrackMan Performance Studio
   • Delete the following folders (if present): Cache, Temp and VideoManagement
   •  Restart TPS and check if the camera initializes.
2. Uninstall and Reinstall IDS Drivers
   • Uninstall the IDS Peak software from the system.
   • Reboot the PC.
   • Reinstall the latest IDS Peak software 2.7.1 from the software archives on the IDS website.
3. Update Windows and NVIDIA Drivers
   • Ensure Windows is fully updated.
   • Update NVIDIA graphics drivers via the NVIDIA Control Panel or GeForce Experience.
4. Try a Different USB Port
   • Move the camera to a different USB port on the PC.
   • Check if the camera appears in "Device Manager" and if TPS detects it.
5. Reseat Camera Cables
   • Disconnect and reconnect the USB and power cables for the affected camera.
   • Ensure all connections are secure and undamaged.
6. Test with a Different Cable
   • Swap the cable with one from a known working camera (e.g., DTL or RFO).
   • If the camera initializes, the original cable is likely faulty and should be replaced.