Overview of the error

This error may appear at the end of the checkout process for a venue on the Trackman Booking & Payments platform. It typically indicates a misconfiguration in the venue’s payment or store setup.

Fixing the Error

1. Check Venue Information
   • Go to the venue’s "Information Background".
   • Confirm the following:
     • A Payment Method is added.
     • The Subscription is active and paid.
       
       
2. Check Payment Configuration
   • Go to "Settings" > "Payments" in the admin panel.
   • Ensure all boxes in the Payment Configuration section are green.
   • If in doubt about anything, please see How To Set Up Payment Configuration
     
     
     

3. Check Store Setup

   • If everything above looks correct, check if Stores are configured.
   • If no store is set up, the system will trigger the internal server error at checkout.
     
     
4. Resolution
   • Add or correct the missing configuration (typically the store)

   • Save changes and test the checkout process again.