In the Booking & Payments platform, every paid membership creates a purchase. The status of that purchase directly determines whether a customer can access the perks tied to their membership. This article explains how these statuses work and what actions admins can take to manage them.
Purchase Statuses Explained
- Paid:
- The membership is active, and all associated perks are available to the customer.
- Unpaid:
- The customer cannot access any perks until the payment is completed or the purchase is voided.
- Voided:
- The purchase is canceled by an admin. Once voided, the system no longer blocks access to perks.
- Pending:
- If a membership is added to a customer manually, the status will be set to pending. To set it active, the customer needs to click the link sent to them by e-mail and accept the membership.
Admin Actions
- Void a Purchase
- If a customer is not going to complete payment, you can void the purchase to prevent it from blocking access.
- Refund a Purchase
- If a customer requests a refund, you can process it through the admin panel. This may affect perk access depending on how the refund is handled.
An Unpaid purchase will block access to all perks—even if the membership appears active in the customer profile.