If your Trackman iO is experiencing disconnections, follow the troubleshooting steps below.

1. Check the Ethernet Cable
   • Ensure the Ethernet cable clicks securely into the Ethernet port on both the Trackman iO and the PC.
   • Make sure the cable is not loose or partially disconnected.
   • The Ethernet cable should connect directly from the Trackman iO to the PC, without using adapters or dongles.
2. Check the Power and Ethernet Controller Settings
   • Open Device Manager and check the Power and Ethernet Controller Settings.
   • Verify that the Ethernet connection does not display “Cable Unplugged.”
   • In case it does, make sure to connect the cable securely.
3. Please ensure your ethernet settings are configured correctly
   • Settings | PC Ethernet Settings 🎦
4. Pleasure ensure the Ethernet settings for the TMiO connection is configured correctly
   • TMiO | Trackman iO Ethernet Settings
5. Update Windows
   • Go to Windows Settings > Windows Update and make sure Windows is fully up to date.
   • Also check Advanced Options > Optional Updates for any available updates.
6. Test With a Different Ethernet Cable
   • If the issue persists, test the Trackman iO with a different Ethernet cable to rule out a faulty or damaged cable.