We understand how important it is to stay on top of your membership payments. That’s why we’ve made it easy for you to receive notifications if a payment fails for a membership - and you can even direct those alerts to a different email address than your venue’s standard one.

Follow these steps to enable it:

1. Go to the specific membership's settings.
2. Click on the "Billing" tab.
3. Scroll to the bottom and enable the notification emails.
4. Enable the "Customize the email recipient". Here you can also choose the default one.
5. Enter the email address where you’d like to receive failed payment notifications.

This feature ensures you never miss a beat and can act quickly to resolve any issues. If you have questions or need help setting it up, please contact Trackman Support by submitting a support ticket here.