If your PC doesn't detect your TMiO unit, please check the following to help resolve the connection issue:

1. Restart the Trackman unit and your PC.
   • See How To Manually Reboot Or Power Off TMiO
2. Inspect all ethernet cables.
   • Try to swap them with new cables to see if this is the problem.
3. Ensure the Trackman is powered on and getting enough power.
   • Test this out by plugging an iPhone charger in and see if this charges.
4. Observe indicator lights (green, yellow, or red – blinking or solid?).
   • See TMiO | LED Status Light Indicators
5. Temporarily disable any third-party antivirus or security software.
6. Ensure the iO is plugged directly into the PC (remove any adapters)
7. Verify your internet connection is active.