Portal | Bays Not Responding to Control Room Commands

  • Updated

If you're unable to send commands (like locking/unlocking bays or displaying messages) through the Control Room, check the following two things:

  1. Make sure the bay is online and showing green or blue in the control room. 
    • If it is offline, the bays will not respond to control room demands.
  2. Network Health & Stability
    • The portal relies on a stable network connection to communicate with each bay. If the network is slow, unstable, or interrupted, commands may not reach the bays.
    • Check your internet connection, switch to a wired setup if possible, and ensure no firewall or VPN is blocking traffic.
  3. TPS Status on Bay PCs
    • The TPS (Trackman Performance Software) must be running and responsive on each bay PC. If TPS is closed, frozen, or crashed, the bay won’t respond to Control Room commands.
    • Go to the bay PC and make sure TPS is open and functioning normally. Restart it if needed.

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