Portal | Bays Not Responding to Control Room Commands

  • Updated

If you're unable to send commands (like locking/unlocking bays or displaying messages) through the Control Room, check the following two things:

  1. Make sure the bay is online and showing green or blue in the control room. If it is offline, the bays will not respond to control room demands.
  2. Network Health & Stability
    • The portal relies on a stable network connection to communicate with each bay. If the network is slow, unstable, or interrupted, commands may not reach the bays.
    • Check your internet connection, switch to a wired setup if possible, and ensure no firewall or VPN is blocking traffic.
  3. TPS Status on Bay PCs
    • The TPS (Trackman Performance Software) must be running and responsive on each bay PC. If TPS is closed, frozen, or crashed, the bay won’t respond to Control Room commands.
    • Go to the bay PC and make sure TPS is open and functioning normally. Restart it if needed.

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