For information about the difference between a gift card and a top-up is, please read below:

What Is a Gift Card?

A gift card is a prepaid electronic card that holds a set amount of money. Customers can use it to make purchases or access specific services, depending on how the card is set up.

Key Features:

• Prepaid value: The amount is loaded onto the card in advance.
• Customer-facing: Typically purchased or received as a gift.
• Use: Can be redeemed at checkout for eligible goods or services.
• Tracking: Value decreases as purchases are made until the balance reaches zero.

What Is a Top-Up?

A top-up refers to the process of adding credit directly to a customer’s account balance. Unlike gift cards, top-ups are not purchased or issued as standalone products — they are usually managed by administrators or staff. Admins can use top-ups to manually adjust a customer’s balance, for example, to provide compensation, rewards, or courtesy credits.

Key Features:

• Admin-controlled: Only staff or system admins can apply top-ups.
• Not customer-purchased: It’s an internal balance adjustment.
• Use: Adds funds directly to a customer’s account for immediate use.
• Purpose: Often used for refunds, promotions, or customer service reasons.