Trade Summaries provide operators with a clear, daily overview of financial activity within the platform.
In the Organization View, there is now a dedicated Trade Summaries page where you can see all payments processed through the platform and all system fees, giving you a transparent picture of money flowing in and out. With this feature, you can see how much income your venue receives from bookings on a day-to-day basis. It also breaks down any deductions, such as processing fees, transaction fees, and reservation fees (if applicable), so you can clearly understand how the total pay out amount is calculated.
What Does a Trade Summary Include?
- Payments
- Only payments processed via the platform’s own payment processor are included. External payments or those handled by third-party processors are excluded.
- System Fees
- Fees charged for services, booking reservations, or payment processing - this includes, memberships, top ups, gift cards.
- If fees cannot be collected automatically, they will be invoiced separately and appear under Invoices.
- Other Adjustments
- Adjustments such as chargebacks initiated by customers for disputed transactions. Invoices paid via automatic transfer, as long as there’s a valid primary payment method on file.
- Totals
- Includes payouts to your bank account or internal transfers.
How the Trade Summary Works?
The system will process a payout based on the Trade Summary once enough funds have settled in your balance account.
In other words, payouts are triggered when the available balance exceeds the total amount, ensuring accurate and complete settlements.
Let's have a quick look at an empty Trade summary:
Understanding the Trade Summary Report
Every Trade Summary includes a date and the venue it was created for. The report is divided into several sections to help you clearly understand your income, deductions, and final payout amount.
1. Payments
This section shows all the income received through different payment methods:
- Online – The total amount received through the online booking portal.
- In Person – Payments made directly via the terminal at your venue.
- By Link – Payments received through a payment link sent to customers.
- Tokenised – Membership payments, such as monthly or annual renewals, processed automatically.
- Refund – Any refunds issued to customers.
2. System Fees
This section details the various fees applied to your transactions:
- Booking Reservation – Reservation fees collected through the booking system.
- Service Fee – Percentage-based service fees applied to items like memberships or top-up gift cards.
- Refund Fees – Fees charged when a refund is processed.
- Payment Fees – Processing fees for that day. Note: these are raised the following morning, so they are included in the next Trade Summary rather than the current one.
3. Other Adjustments
This section lists any additional manual or automatic adjustments:
- Chargebacks – When a customer disputes a payment with their bank.
- Chargeback Fees – The fees charged by banks for processing a chargeback.
- Manual Adjustment – Any manual correction or adjustment made to the Trade Summary.
- Invoice Paid – Refers to invoices and any processing fees from previous days that have now been paid.
4. Totals
The final section gives you an overview of all calculations:
- Payment – The total of all incoming payments.
- Costs – All fees and costs listed in Section 2.
- Adjustments – Any adjustments listed in Section 3.
- Total – The final amount that will (or should) be paid out.
Payout Process
As mentioned earlier, once sufficient funds have settled in your account, the system will automatically pay out the amount shown in the Trade Summary the following morning.
If a payout does not occur, you can click the relevant Trade Summary entry to view an error message explaining the reason.
The most common cause of a failed payout is an insufficient settled balance to cover the payout amount.
Payouts are typically processed in a scheduled run each morning around 1:00 AM. If the funds have not settled by then, the payout will be triggered later once the balance reaches the Trade Summary amount and will be released in the next available hourly cycle.