If Control Room alerts are not showing correctly for a specific bay, it is often caused by one of the following issues: 

• PC Change in the Bay 
  • If the PC for a bay has recently been replaced or swapped, the system may still display the old bay specifications, leading to incorrect alerts.
• Integration Issues Between Trackman Portal & Bay 
  • Occasionally, the connection between the Trackman Portal and the physical bay can become out of sync, causing mismatched or outdated alert information. 

If you experience alerts that keep showing in Control Room, even though your PC meets the required specs, please follow the steps below.

Fixing Alerts Keep Showing in Control Room

Please note that the following steps need to be performed on the exact PC experiencing the issue.

1. Shut down TPS
2. Go to facility in the Portal
   
   
    
   • Find the Bay
   • Copy the name of the Bay
   • Delete Bay 
3. Go to file explorer on PC --> delete Device ID file.
   • Path is always C:\ProgramData\TrackMan
4. Restart TPS
   • TPS will create a new unique Device ID
5. TPS will ask to create a a new Bay: Create bay
   • New Bay name copied previously
6. You'll see new bay created in Portal Control Room
7. Test Connectivity
   
   
    
   • Send commands to the bay from Control Room to verify that: 
     • The bay responds correctly
     • All previous alerts have been cleared 
   • This confirms the bay is properly synced and functioning as expected.