If you are experiencing issues during the Payment Configuration process in Trackman Booking & Payments, this guide outlines the most common causes and how to resolve them quickly.
Accessing Payment Configuration
Booking & Payments → Settings (Gear Icon) → Payments → Create Organization / Modify Account (Bottom of Page)
Disable Pop-Up Blockers
Pop-up blockers may prevent the Adyen Secure Payment Verification window from appearing.
A common symptom is that “nothing happens when selecting Modify Account.”
How to disable pop-ups in Google Chrome:
- Open Chrome.
- Click the three dots (⋮) in the upper right corner.
- Select Settings.
- Choose Privacy and Security.
- Go to Site Settings → Pop-ups and redirects.
- Set to Sites can send pop-ups and use redirects or add your portal URL to the Allowed list.
Tip: After adjusting settings, refresh the page and try the action again.
Verify Proper User Access in Trackman Portal
Incorrect user permissions will prevent users from reaching the required steps in the configuration workflow.
Check that:
- The user has the correct role assigned.
- Access is linked to the correct facility or business.
- An admin updates or reassigns roles if access looks incorrect.
Have All Banking and Business Information Ready
Before beginning, gather all information needed to avoid delays or an incomplete setup:
- Bank account and routing numbers
- Legal business name
- Tax identification information
- Business address
- Any required verification documents
Try a Different Browser and Ensure Use a laptop
Browser issues can interrupt the configuration process.
Recommended steps:
- Test a different browser such as Chrome, Edge, or Firefox.
- Use a laptop or desktop instead of a mobile device.
- Clear the browser cache if problems persist.
Need Further Assistance?
If the issue continues after following the steps listed above, please gather:
- Screenshots of the error
- Browser and device details
- Steps taken prior to the issue
- Contact Trackman Support for additional assistance.