Setting up a service charge allows you to apply an automatic additional fee to all admin created purchases. 

If an admin with access to the Booking & Payment panel creates a booking and charges the customer (or sells a product using the POS system), an additional fee will be applied. The service charge cannot be applied to any items purchased by customers themselves via the booking page.

You can find the service charge configuration in "Settings" → "Payment".

How to Set up a Service Charge

• Service Charge Name:
  • The name displayed for this charge on a receipt. For example, “Service fee”.
• Service Charge Percentage (%):
  • The percentage fee applied to items that match the “Applies to” flags below.
• Applies to:
  • You need to create a flag that reflects the name of the service charge itself. It should have the same name—for example, “service fee”—and then apply this flag to your options.
  • You can configure the service charge to apply only to specific items by using flags. For example, you may want the service charge to apply only to products sold via POS, but not to add-on options.
• Flags:
  • Service charges are added as additional line items. If you want the items to have any flags (like for tax) add them here. 
  • In reports, service charges are treated like products. If you need taxes to be deducted or applied to service charges, you should add the appropriate tax flag here.
• Balance Usage:
  • Enable this option to allow customers to pay the service charge using their account balance. If they have available credit, it can also be used to cover the service charge.