This article explains the difference between the available package types and how Membership Packages work.

Packages and memberships are closely related features, which can sometimes cause confusion. Packages can exist as standalone items or as perks within a membership.

This article will walk through the key differences and common use cases to help explain how they work together.

Packages in the Customer Tab

Some users believe that the Packages created in the Customer tab are the same as Membership Package types. However, Packages do not appear as a separate navigation item.

Packages created within the Customer tab (Customer Management) are designed specifically for:

• The POS (Point of Sale) system
• Shop Pages
• Adding directly to a customer account

Note: These package types are currently only available if the POS system is enabled on your account, unless you are adding a package directly to a customer as an admin.

If a customer has a Package assigned, you can view how many hours or sessions they have used by opening the customer profile and navigating to the Packages section.

Packages as Membership Perks

Within Perks, you can create Standard perks, Discount perks, and Package perks.
When creating a Package perk, you can:

• Add specific bay options
• Zero the price for those options
• Control how many times members can use them

Package perks are part of memberships and follow the membership billing cycle:

• Benefits renew automatically based on the customer’s billing date
• Restriction-based setups are no longer required
• Memberships become more flexible and easier to manage

This allows customers to receive included sessions or free hours based on their individual billing cycle instead of a fixed calendar period, as is often required when using Standard perks to provide free hours.

If a membership includes a Package perk, you can view how many hours or sessions have been used by opening the customer profile and navigating to the Memberships section.

Packages vs Memberships

Packages are usage-based products that provide customers with a set number of included sessions, hours, or bookings. They can be sold separately, added directly to a customer, or sold through the POS system and Shop Pages.
Memberships are recurring subscriptions that renew automatically based on a billing cycle. Memberships can include perks such as discounts, access rules, and Package perks that refresh automatically with each billing period.

How Packages and Memberships Work Together

A membership can include a Package perk. This means the customer receives included bookings or sessions that automatically refresh with each membership billing cycle. When the membership renews, these allowances renew automatically as well.

If a customer has both a membership with a Package perk and a standalone Package (not connected to the membership), they are tracked separately. The customer profile displays two separate sections:

• Memberships — view Package perks included within memberships
• Packages — view standalone Packages that are not tied to a membership