Factory reset of a TM4 should only be done as a last resort, if all else fails

Please remember to check if the Auto Power On/Off Setting is enabled before factory resetting a TM4.
A lot of places in Europe have the One Button solution and factory reset will turn this setting off, meaning we get calls about units not tracking due to uptime.

In case you need to do a factory reset, please see the different methods below:

1. Method 1: Web Interface via Wi-Fi

   1. Connect the device (iOS or PC) to the TM Wi-Fi
   2. Open any internet browser
   3. Go to http://172.30.20.1
   4. Click "Login"
   5. Go to "Administration"
   6. Reset to "Factory Defaults"
   7. TM4 will restart (You may see disconnection errors on the web interface page, this is normal)
   8. Wait for the green light next to the camera to turn solid green
   9. Connect the device back to the TM Wi-Fi
   10. Now the TM has been reset to factory defaults

1. Method 2: Web Interface via Ethernet

   1. Be sure the TM4 is connected to PC via Ethernet
   2. Open File Explorer on the computer
   3. Click "Network" on the left-hand side of the File Explorer window
   4. If there is a yellow bar at the top that says Network Discovery is turned off, click on the bar, and turn on Network Discovery
   5. Once Network Discovery is turned on, you should see the TM4 followed by its serial number
   6. Right click the TM4 device
   7. Click "Properties"
   8. Here you should see a web link that you can click on, this will take you to the web interface.
   9. Click "Login"
   10. Go to "Administration"
   11. Reset to Factory Defaults
   12. TM4 will restart (You may see disconnection errors on the web interface page, this is normal)
   13. Wait for the green light next to the camera to turn solid green
   14. Connect the device back to the TM Wi-Fi
   15. Now the TM has been reset to factory defaults

1. Method 3: Web Interface via USB Troubleshooting Cable

   1. Connect the TM4 to any device with a USB port
   2. Open any internet browser
   3. Go to http://172.30.30.1
   4. Click "Login"
   5. Go to "Administration"
   6. Reset to Factory Defaults
   7. TM4 will restart (You may see disconnection errors on the web interface page, this is normal)
   8. Wait for the green light next to the camera to turn solid green
   9. Connect the device back to the TM Wi-Fi
   10. Now the TM has been reset to factory default

1. Method 4: Manually via Paper Clip

   1. Open the rubber flap on the bottom of the TM4 and you will see a tiny pinhole above the screw
   2. Make sure the TM4 is powered on
   3. Take a paper clip and hold down for 10 seconds inside the pin hole (it is okay to push with a bit of force to be sure the paper clip is pressing the button)
   4. The TM4 lights will turn off
   5. Wait 30 seconds
   6. Close the back stand/leg
   7. Wait 30 seconds
   8. Power the TM4 back on by opening the back stand/leg