If your Trackman 4 is not levelling you will need to try a factory default of your Trackman 4. You can do so through one of the following steps Factory Default Options.

1. Method 1: Web Interface via Wi-Fi

   1. Connect the device (iOS or PC) to the TM Wi-Fi
   2. Open any internet browser
   3. Go to http://172.30.20.1
   4. Click "Login"
   5. Go to "Administration"
   6. Reset to "Factory Defaults"
   7. unit will restart (You may see disconnection errors on the web interface page, this is normal)
   8. Wait for the green light next to the camera to turn solid green
   9. Connect the device back to the TM Wi-Fi
   10. Now the Trackman has been reset to factory defaults

1. Method 2: Web Interface via Ethernet

   1. Be sure the unit is connected to PC via Ethernet
   2. Open File Explorer on the computer
   3. Click "Network" on the left-hand side of the File Explorer window
   4. If there is a yellow bar at the top that says Network Discovery is turned off, click on the bar, and turn on "Network Discovery"
   5. Once Network Discovery is turned on, you should see the unit followed by its serial number
   6. Right click the unit device
   7. Click "Properties"
   8. Here you should see a web link that you can click on, this will take you to the web interface.
   9. Click "Login"
   10. Go to "Administration"
   11. Reset to "Factory Defaults"
   12. unit will restart (You may see disconnection errors on the web interface page, this is normal)
   13. Wait for the green light next to the camera to turn solid green
   14. Connect the device back to the TM Wi-Fi
   15. Now the Trackman has been reset to factory defaults

1. Method 3: Web Interface via USB Troubleshooting Cable

   1. Connect the unit to any device with a USB port
   2. Open any internet browser
   3. Go to http://172.30.30.1
   4. Click "Login"
   5. Go to "Administration"
   6. Reset to "Factory Defaults"
   7. unit will restart (You may see disconnection errors on the web interface page, this is normal)
   8. Wait for the green light next to the camera to turn solid green
   9. Connect the device back to the TM Wi-Fi
   10. Now the Trackman has been reset to factory defaults

1. Method 4: Manually via Paper Clip

   1. Open the rubber flap on the bottom of the unit and you will see a tiny pinhole above the screw.
   2. Make sure the unit is powered on
   3. Take a paper clip and hold down for 10 seconds inside the pin hole (it is okay to push with a bit of force to be sure the paper clip is pressing the button)
   4. The unit lights will turn off
   5. Wait 30 seconds
   6. Close the back stand/leg
   7. Wait 30 seconds
   8. Power the unit back on by opening the back stand/leg

1. Final Method: Upside Down Reset Method

   1. Power on the unit but do not connect it to TPS
   2. Hold or place the unit upside down with the legs stretched out (You should hear the legs extending)
   3. Once fully extended, you will then close the back stand and wait 10 seconds before starting the unit up again
   4. Start the unit up again

If after completing these steps you are still experiencing issues. Please submit a support ticket here.