If you are experiencing any issues with reports not sending or customers not receiving reports from their sessions, please ensure that you have a valid software subscription and have a stable internet connection.
Once you have confirmed this, please follow the guide below.
Troubleshooting Report Sharing in Trackman Performance Studio (PC)
- Verify Internet Connection
- Ensure your device is connected to a stable internet connection.
- Confirm Player Account
- Confirm that you are sending reports to a player who has a Trackman account.
- Check Settings in Trackman Performance Studio
- Navigate to "Settings" > "Advanced" > "Share"
- Confirm that both "Trackman Cloud" and "Online" are showing as green.
- Verify Report Status
- Ensure all reports are completed, with none marked as pending
- Upload the Session
- Use either the "Auto Upload" or "Upload" option to manually force the session upload.
- Manage the Share Queue
- If the share queue is full, select "Clear History" to free up space.
- Still No Reports?
- If the customer still hasn't received reports, please submit a support ticket here.
Remember only a select number of reports can be sent without a software subscription. An unlimited amount is allowed to be sent if the software subscription is up to date.