Settings | TPS Not Opening Or Stuck On Loading Page

Trackman Performance Studio is packed full of amazing features which allow you to get the most out of your Trackman unit, but should you experience any issues with TPS not loading correctly or not opening at all, please try the following quick steps to resolve the issue:

  1. Method 1

    1. Close TPS
    2. Open your Windows Settings app

      TPS-Not-Opening-or-Stuck-1.png

    3. Click on Time & Language

      TPS-Not-Opening-or-Stuck-2.png

    4. Then Date & Time

      TPS-Not-Opening-or-Stuck-3.png

    5. From here, ensure that Set Time Automatically is enabled. If already enabled, please toggle off and on before leaving the Settings page

      TPS-Not-Opening-or-Stuck-4.png

    6. Now try launching TPS again
  2. Method 2

    1. Close TPS
    2. Open file explorer and copy paste this file path in file explorer:

      C:\ProgramData\TrackMan\TrackMan Performance Studio\Cache

      TPS-Failing-To-Start-Open-5.png

    3. Delete the any Akavache folders and launch TPS again
  3. Method 3

    1. Select F5 on your keyboard to force refresh TPS
    2. Close TPS and try re-opening TPS as normal
  4. Method 4

    1. Close TPS
    2. Open Task Manager by searching for it in Windows Start menu

      TPS-Not-Opening-or-Stuck-7.png

    3. In Task Manager, scroll through the Apps & Background Processes sections to find any Trackman Performance Studio processes

      TPS-Not-Opening-or-Stuck-8.png

    4. If you find a Trackman Performance Studio process, right click and select end task, then close the Task Manager
    5. Try re-opening TPS as normal

If you are still experiencing any issues after trying these steps, please submit a support ticket here

Didn't find what you were looking for?

Search