This guide helps spontaneous disconnects of Wi-Fi connection to TrackMan 4. This is aimed for PC users, since we have not experienced many iOS devices having Wi-Fi connectivity issues with TrackMan 4. There are 3 different approaches. If step 1 does not solve your problem, then progress to step 2 etc., until your issue has been solved.
- Change the Wi-Fi channel on your TrackMan 4
- Update your Wi-Fi Drivers on your PC via Device Manager
- Use an external dongle USB dongle to your PC
1) Change the Wi-Fi channel on your TrackMan 4
- Connect to your TrackMan 4 via Wi-Fi
- Open a web browser and type 172.30.20.1 in the address bar followed by enter
- Click Login on the login screen (no password needed)
- Open the menu Setup and then click Wireless
- Select a different channel either 2.4 GHz or 5 GHz depending on what Wi-Fi network you have chosen previously
- Click Apply
- Connect to your PC again
2) Update your drivers on Your PC.
- Open the Device Manager on your computer
- Click on Network Adapters
- Right click your Wireless Network Adapter and choose Properties, and select the Update Driver tab
- Verify that the Driver version is according to the latest recommended version from your PC manufacturer
- Update Driver if the driver version is not the latest recommended version from your PC manufacturer
3) Use a Wi-Fi Dongle
We have tried testing with Linksys AC1200, Linksys AC580, TP-Link 802.11ac with success.
- Install the USB dongle and follow the manufacturers guidance for installation
- Open the power plan in Windows
- Click the change advanced power settings
- Open the USB settings, and disable suspend setting for both battery and plugged in
- Verify the TrackMan unit is charged indicated but the number of blinking green lights on the bottom (4 blinks is 100%, 3 is 75%, 2 is 50%, 1 is 25% and red blink is less than 20%)
- Verify the unit is powered on by folding down the back leg
- If you are using a PC verify network discovery and file sharing is selected on by following the steps below
- On the bottom left search bar on the PC type "File Explorer"
- Then Select "Network" most likely on the bottom left of the screen
- If there is a bar on the top click on it and select "Turn on network discovery and file sharing"
- If the unit does not show up in the Wi-Fi settings after these steps we will need to perform a hard reset using a paper clip
- Open the rubber flap on the bottom of the radar and you will see a tiny pinhole above the screw
- Make sure the radar is powered on
- Take a paper clip and hold down for 10 seconds inside the pin hole (it is okay to push with a bit of force to be sure the paper clip is pressing the button)
- The radar lights will turn off
- Wait 30 seconds
- Close the back stand/leg
- Wait 30 seconds
- Power the radar back on by opening the back stand/leg
- If the TM shows up in your Wi-Fi please connect your PC to the regular TM Wi-Fi and connect iOS devices to the TM Fast network
- If the TrackMan does not show up in your Wi-Fi it may need to be taken in for repair, in which case we ask if you can please submit a support ticket here