TrackMan 4 Wi-Fi Connection Issues (PC Only)

This guide helps spontaneous disconnects of Wi-Fi connection to TrackMan 4. This is aimed for PC users, since we have not experienced many iOS devices having Wi-Fi connectivity issues with TrackMan 4. There are 3 different approaches. If step 1 does not solve your problem, then progress to step 2 etc., until your issue has been solved.

  1. Change the Wi-Fi channel on your TrackMan 4
  2. Update your Wi-Fi Drivers on your PC via Device Manager
  3. Use an external dongle USB dongle to your PC

1) Change the Wi-Fi channel on your TrackMan 4

  • Connect to your TrackMan 4 via Wi-Fi
  • Open a web browser and type in the address bar followed by enter
  • Click Login on the login screen (no password needed)
  • Open the menu Setup and then click Wireless
  • Select a different channel either 2.4 GHz or 5 GHz depending on what Wi-Fi network you have chosen previously
  • Click Apply
  • Connect to your PC again

2) Update your drivers on Your PC.

  • Open the Device Manager on your computer
  • Click on Network Adapters
  • Right click your Wireless Network Adapter and choose Properties, and select the Update Driver tab
  • Wireless_Network_Adapter.png
  • Verify that the Driver version is according to the latest recommended version from your PC manufacturer
  • Update Driver if the driver version is not the latest recommended version from your PC manufacturer

3) Use a Wi-Fi Dongle

We have tried testing with Linksys AC1200, Linksys AC580, TP-Link 802.11ac with success.

  • Install the USB dongle and follow the manufacturers guidance for installation
  • Open the power plan in Windows
  • Click the change advanced power settings
  • Open the USB settings, and disable suspend setting for both battery and plugged in
  1. Verify the TrackMan unit is charged indicated but the number of blinking green lights on the bottom (4 blinks is 100%, 3 is 75%, 2 is 50%, 1 is 25% and red blink is less than 20%) 
  2. Verify the unit is powered on by folding down the back leg
  3. If you are using a PC verify network discovery and file sharing is selected on by following the steps below
    • On the bottom left search bar on the PC type "File Explorer" 
    • Then Select "Network" most likely on the bottom left of the screen
    • If there is a bar on the top click on it and select "Turn on network discovery and file sharing"
  4. If the unit does not show up in the Wi-Fi settings after these steps we will need to perform a hard reset using a paper clip
    • Open the rubber flap on the bottom of the radar and you will see a tiny pinhole above the screw
    • Make sure the radar is powered on
    • Take a paper clip and hold down for 10 seconds inside the pin hole (it is okay to push with a bit of force to be sure the paper clip is pressing the button)
    • The radar lights will turn off
    • Wait 30 seconds
    • Close the back stand/leg
    • Wait 30 seconds
    • Power the radar back on by opening the back stand/leg
  5. If the TM shows up in your Wi-Fi please connect your PC to the regular TM Wi-Fi and connect iOS devices to the TM Fast network
  6. If the TrackMan does not show up in your Wi-Fi it may need to be taken in for repair, in which case we ask if you can please submit a support ticket here

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