Should you encounter issues where TPS just fails to open the software please follow the steps below.

Step 1 : Factory Reset TrackMan Performance Studio

• Close TrackMan Performance Studio
• Select the Windows option and search diagnostics
• Open the Diagnostics application
• 
• Select "Reset TrackMan Performance Studio To Factory Defaults"
• Select NO on the next pop up that appears
• 
• The first thing to note is that upon the first startup of TPS, your computer MUST be connected to the internet (not the Trackman unit)
• To confirm you are getting an internet connection, open a web browser (i.e., Google Chrome, Microsoft Edge etc.)
• Once here, go to speedtest.net and click on “Go.” If you are connected to the internet, you will see download and upload speeds
• If you are not connected to the internet, then you may not even be able to load the website and/or won’t get any speeds whatsoever
• If you are connected to the internet, open TPS
• If TPS just continues to load for more than 3 minutes without opening up, then please proceed to Step 2 below

Step 2 : Deleting Akavache Files in File Explorer

1. Close TPS
   • If it is stuck on the startup window, right click the TPS icon in your toolbar at the bottom, then select “Close Window.”
2. Open File Explorer on your computer
3. Navigate to both of the file locations below and delete all/any “Akavache” folders that you see. You may see more than one and if that is the case, delete them all
   • C:\ProgramData\TrackMan\TrackMan Performance Studio\Cache
   • 
   • C:\Users\”PC Name”\AppData\Local\TrackMan\TrackMan Performance Studio
   • NOTE: If either “Program Data” or “AppData” are missing, click on the “View” tab in your File Explorer window, and check the box next to “Hidden Items.”
4. After you delete all Akavache folders, open TPS to see if it will start
5. If TPS still will not start and is stuck on the startup screen, then please proceed to Step 3 below

Step 3 : Run TPS As Administrator

1. Close TPS
   • If it is stuck on the startup window, right click the TPS icon in your toolbar at the bottom, then select “Close Window.”
2. On your Desktop, right click the TPS icon and click on “Run as Administrator.”
   • You may see a box pop up asking for additional permission. Go ahead and click “Yes.”
3. If TPS successfully opens, then you will likely need to set TPS to Run as Administrator at all times. Continue onto the next steps to do this:
   • Close TPS
   • Right click the “TPS” icon on your desktop
   • Select, “Properties.”
   • In the new window that opens up, make sure the “Shortcut” tab is selected. (normally selected by default)
   • Click on the “Advanced” button
   • Check the box that says “Run as Administrator.”
   • Click “OK,” and then “Apply”
   • 
     • You may see another window open up asking for additional permission, click “Yes” if you see this
   • Now, open TPS and it should run as administrator automatically and open TPS
4. If every time you open TPS you are being prompted to allow permission to run it as admin, you can shut this off
   • When the “Admin” permissions box opens up, click on the option in that box to Limit of often to ask for this
   • Once here, you will see a slider on the left hand side. Simply pull that slider to the bottom, click “okay/apply,” and you will no longer get that prompt

If you follow all of these steps and still cannot open TPS, please submit a support ticket here