Fix for TM4 & TM3e (wireless radars)
- Pull the legs out
- Power the radar ON and wait until it's ready
- Do not have the radar armed in Shot Analysis when doing the next steps steps
- Hold it vertically, in mid-air (not tilted – legs pointing down)
- That should make the legs extend. Allow a minute or two for full extension
- Power off the unit, and put the legs back in again
- Restart as usual
If it doesn't work or the legs are stuck, try this:
- Try to pull the legs out
- Hold power button down for 10 seconds
- This boots it into safe mode and will allow the unit to level (top light will blink green/red)
- Leave it on the ground for a minute
- Once level, turn power off
- Wait 10 seconds and push the power button normally to restart as usual
Fix for TM2 & TM3 (with USB cable)
- Connect the Trackman to your PC as normal (legs pulled out, etc.)
- Lift it in the air and tilt it forth and back. Listen for any mechanical sound. Replace it on the ground
Still not working?
- Open the TPS Software
- Navigate to the LIVE or Hitting page
- Place the Trackman face down on the ground (orange part facing the ground)
- This will make the legs come forward (out)
- Allow the legs to get longer than 3", which can take up to 5 minutes
- Once both legs are longer than 3", flip it back to upright position where it will level out properly
- Should this not work, please try another USB cable, as this is the first sign that the USB cable is broken
- It's a very generic cable, often used between a PC and a printer. Can easily be replaced
- The Trackman USB cable has a screw cap, but that cap is NOT mandatory for use. It just protects against water
Still not working?
- Try another USB port on the PC and repeat the above steps
Still not working?
- Open the TPS Software
- Navigate to the LIVE or Hitting page
- Place the Trackman face down on the ground (orange part facing the ground)
- As the mechanic sounds, try to help the leg out with a very gentle pull (Please be careful!)
If you are still experiencing issues with getting your Trackman radar to level, please submit a support ticket here