If you experience an issue where your reports were undelivered or the client has not received them, you have most likely also received an email with the header message of "Your email could not be delivered". The issue could be that the player in question has not created a MyTrackMan account. If this case, they can do so at MyTrackMan.com

However if the player in question has created a MyTrackMan account, please follow the steps below:

1. In TPS go to Settings > Advanced > Players
2. 
3. Search for the player who you were trying to send a report to
4. Select this player
5. Then select the Edit button which should now be clickable at the top of the page
6. This will then open a new popup
7. 
8. Here, please ensure that you have correctly entered the player's email
9. Once updated with the correct email, please click the save button. This will ensure future reports are sent correctly
10. Then return to Shot History and select the shots you had used to create to a report
11. Create the report once more and re-send to the customer with the updated email address
12. The report should now be sent to the customer

If you are still experiencing issues, please don't hesitate to reach out to us by submitting a support ticket here.