If you experience an issue where your reports were undelivered or the client has not received them, you have most likely also received an email with the header message of "Your email could not be delivered".

• The issue could be that the player in question has not created a Trackman account.
  • If this case, they can do so on the Trackman Portal.
• However if the player in question has created a Trackman account, please follow the steps below.

How To Solve Undelivered Reports 

1. In TPS go to "Settings" > "Advanced" > "Players"
   
   
   
   
2. Search for the player who you were trying to send a report to
3. Select this player
4. Then select the Edit button which should now be clickable at the top of the page
5. This will then open a new popup
   
   
   
   
6. Here, please ensure that you have correctly entered the player's email
7. Once updated with the correct email, please click "Save". This will ensure future reports are sent correctly
8. Then return to "Shot History" and select the shots you had used to create to a report
9. Create the report once more and re-send to the customer with the updated email address
10. The report should now be sent to the customer

If you are still experiencing issues, please don't hesitate to reach out to us by submitting a support ticket here