How To Collect Log Files & Diagnostics From TPS

If you are experiencing issues with TPS misbehaving or performing oddly you may be asked by a member of our support team to collect and send log files or diagnostics to us. After we have received the files we will most likely escalate your case so that our team can further look into the issue.

Method 1: How To Collect Log Files & Diagnostics From TPS

  • Open Trackman Performance Studio
  • Ensure that your Trackman unit is connected if possible
  • Then go to Settings
  • Click on Advanced
  • Then click on About
  • Then click on a button named "Collect Diagnostics"
  • After a couple of minutes you should see a message pop up which instructs you to click Yes on the next window which pops up
  • After doing this the Diagnostic files will be created and the file location will be shown on screen. Please make note of this file path.
  • Once you find the Diagnostics at this file path you can then transfer them to an agent's PC via a file transfer in Team Viewer or sent via an email to support@trackman.com

Method 2: How To Collect Log Files & Diagnostics From TPS If TPS Won't Open

  • Close Trackman Performance Studio
  • Select the windows option and search diagnostics
  • Open the diagnostics application
    Diagnostics.png
  • Select "Create .zip file with currently available settings and log files"
    Diagnostics_2.png
  • The files will then be created on the Desktop and can then be transferred to an agents PC via a file transfer in Team Viewer or sent via an email to support@trackman.com

If you have any issues during this process or have any further questions please don't hesitate in reaching out to us by submitting a support ticket here

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