If you experience issues with the Trackman Golf App (e.g. crashing, not opening, freezing, login issues, etc.), we recommend the following troubleshooting steps. Try them one by one and proceed only if the issue persists.
- Force close the app and reopen
- Verify the internet connection
- Try switching the WiFi on/off
- Try a different network e.g. a mobile hotspot
- Restart the iPhone/iPad
- Check for App Updates
- Open App Store
- Tap your profile icon
- Scroll to available updates and update Trackman Golf App, if available.
- Check for iOS updates
- Open Settings -> General -> Software Update
- Install any available iOS updates and restart the device.
- Verify App permissions
- Ensure the permissions are enabled for Camera, Location and Local Network
- Check Available Storage
- Open Settings -> General -> iPhone storage
- Confirm there is at least 2-3 GB free space.
- If none of the above has worked, proceed to offload or reinstall the app.
If the issue persists, please reach out to Trackman Support.
If the app is not crashing, please collect logs from the app and attach them when you reach out to Trackman Support.