If you experience issues, please check the following before contacting Trackman Support:

1. Software Subscription Status:
   • Make sure your Trackman Software Subscription has not expired. In many cases, issues with accessing or running the games are simply due to an inactive or expired subscription.
2. PC Installation Responsibility:
   • Verify whether the PC was installed by Trackman or by a third party. If the PC was not installed by Trackman, unfortunately, we are unable to provide support for it.
3. System Restart:
   • If you haven't already, try restarting the PC. This simple step can often resolve temporary glitches or background service issues.
4. Check for Windows Updates:
   • Search for Windows updates and if there are any available updates, download and install them.
5. Reboot the unit
   • Choose the type of unit you have below, and perform a reboot
     • TM4: How To Reboot TM4 By Powering On/Off 🎦
     • TMiO: How to Reboot a TMiO Using the Web Interface 🎦
6. Remote Access:
   • Be sure to have TeamViewer ready so we can remote in and further investigate.