Packages work similarly to memberships but have their own setup and rules. They allow you to create bundles of items (such as courses or bay options) that customers can purchase and use over time. This feature enables you to sell sessions or golf lessons in bulk. For example, customers can buy a package of 10 lessons.

To sell packages conveniently, you need to have the POS feature enabled, so you can sell them through the booking page (shop pages), or directly at the venue.

If you do not have POS enabled, packages can be sold directly from the system (manual assignment), as booking extras or within memberships as a perk. For more information, please check this article: General | Create Packages as Membership Perks ⛳.

How to Set Up a Package?

This guide explains how to create packages as standalone items for sale. This method of package creation is recommended for facilities with POS enabled in the Booking & Payments panel.

1. Navigate to the Customers tab > Packages and click '+ Create a package type'
   
   
    
2. A window similar to the one you see when creating a membership will appear. From there, you will be able to name it, add a description, set a price, and choose whether the package will be available at one venue or multiple venues.
   
   There will also be a toggle to allow payment with venue credit, as well as an option to set an expiry date.
   
   
    

3. The next section, “Items,” will allow you to add specific bay or course options to this package. 

   • Select which items (course or bay options) will be included.
   • Set the time or usage allowance (hours or count) for each item.

   You can add multiple items, but they are tracked separately. 
   
   
    

4. Next, please click on the POS section. If you have POS enabled, you can add a tile to your POS so the package can be purchased.
   
   
    
5. In “Additional Settings,” you can add flags or extra properties if needed.
   
   
    
6. When you have finished creating the package, it will be displayed on the “Package Type” page. You will be able to edit or delete the packages.
   • When someone purchases a package, this information will appear under the “Purchased Packages” tab. You will be able to see everyone who has purchased one.

Booking Experience

• If a customer has a package that matches their booking, the system will pre-select it for them.
• Customers can choose to pay with their package or pay normally.
• Admins can see all customer packages during booking and choose which one to apply.

Note: If a customer has, for example, 2 units in their package but tries to book 3 of the same type in a single booking, the system will show an error. This occurs because the package cannot be applied to all selected bay options in this case.

POS Experience

• Packages behave just like regular products in POS.
• They can’t be sold anonymously — a customer must be assigned.
• Best practice: Add a description or expiry date so customers know exactly what they’re buying.

Important notes

• Deletions: If a package type is deleted, customers who already purchased it will still be able to use it until their package is fully redeemed.
• Changes: Similar to memberships, changes to packages do not affect packages already purchased. 
• Expiry Options: Packages can be set to expire on a specific date, making it easy to run promotions or seasonal offers.

• Manual Assignment: You can assign manually a package to the customer just like you would do with a membership head to the customer tab >search for the customer