If you are experiencing issues with missing club data on your Trackman 4, please refer to the following article prior to taking any action as you may find your answer there: Reasons For Missing Club Data with Trackman 3(e) & Trackman 4.
If you are confident that the reasons listed are not associated with the issue you are experiencing, please follow the guide below for a factory reset. However please note, that a factory reset should only be done as a last resort.
First step is to factory reset the Trackman 4
- Connect to the Trackman and Open the Trackman 4 web interface
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- Web Interface address when connecting via TM Wi-Fi: http://172.30.20.1
- Then click Force on the next page.
- From here, select Administration on the left hand side and then select Factory Defaults.
- You can then click the factory defaults. The radar will reboot and should take a couple of minutes.
- Once the radar comes back to a solid green light on the front of the Trackman you can then reconnect and try testing again.
If this does not work please try a Manual Reset of the Trackman 4
Manually Reset Trackman 4 via Paper Clip
- Open the rubber flap on the bottom of the radar and you will see a tiny pinhole above the screw.
- Make sure the radar is powered on
- Take a paper clip and hold down for 10 seconds inside the pin hole (it is okay to push with a bit of force to be sure the paper clip is pressing the button)
- The radar lights will turn off
- Wait 30 seconds
- Close the back stand/leg
- Wait 30 seconds
- Power the radar back on by opening the back stand/leg
If issues continue make sure that you are using the correct dimensions for the simulator
- Radar to Tee distance: 7ft or 2.1m
- Radar to Net distance: 10ft or 3m minimum
- Verify you are hitting in the blue box on the target image screen
Verify OERT is on in the Settings of TPS
- In TPS go to Settings >Advanced > General
If you are still experiencing issues with missing club data or shots not registering, please submit a support ticket here