If you're experiencing issues with your Trackman App, follow these steps to quickly resolve the most common problems. These steps ensure your app and device are running optimally and help our support team assist you faster if needed.
Troubleshooting Checklist
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Ensure Your Device is Up to Date
- Make sure your smartphone or tablet has the latest operating system updates installed. Outdated systems can cause compatibility issues with any of the Trackman Apps.
- How To Check For Updates
- iOS/Android: Go to "Settings" > "General" > "Software Update"
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Update the Trackman App
- Using the latest version of the Trackman App ensures you have the newest features and bug fixes.
- How To Check For Updates:
- iOS: Open the App Store > Tap your profile > Scroll to Trackman > Tap "Update"
- Android: Open Google Play Store > Tap your profile > "Manage apps & device" > "Updates available" > "Update Trackman"
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Check Your Internet Connection
- A stable internet connection is essential for the Trackman App to function properly
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Tips:
- Switch between Wi-Fi and mobile data to test connectivity
- Restart your router if you're on Wi-Fi
- Avoid public or restricted networks that may block app features
- Note, if everything above has been completed and everything is up to date, please follow step 4.
- Send Log Files for Escalation
- For the Trackman Golf App, see this guide: Trackman Golf App
- For the Trackman Golf Pro App, see this guide: Trackman Golf Pro App
If you are having issues with the Trackman Camera App or Trackman Range, please reach out to Trackman Support.